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Contact BusyHen

Contact the BusyHen team for help with your account, a tutoring session, payments, tutor questions, partnerships, or press enquiries. For quick answers about signing up, finding a tutor, joining a session, or payment timing, start with the Help Center and FAQ. For anything else, send us a message and include enough detail for the team to help you faster.

Send us a message

Tell us what you need help with and the BusyHen team will review your message. If your question is about a session, account, or payment, include the relevant details so we can understand the issue without asking you to repeat yourself.

Use the email address connected to your BusyHen account if you already have one.

Please do not include card numbers, passwords, or other sensitive financial information.

Add this only if your message is about a specific session.

Add a screenshot or file

Screenshots of an error message can help us investigate faster. Do not upload payment-card information or personal documents unless the support team specifically requests them.

Do not send passwords, full card numbers, bank details, government IDs, or other sensitive personal information through the general contact form.

For parents and guardians

Parents or guardians can contact BusyHen with questions about finding tutoring support, using the app, or understanding how a booked session works. When writing about a student’s account, provide only the details needed for the team to identify the issue and protect the student’s privacy.

Suggested enquiry types

  • Help choosing a tutor
  • Question about a booked session
  • App access or account question
  • General safety or policy question

For tutors

Tutors can use the contact form for help with their profile, session requests, teaching setup, platform questions, and earnings support. Before sending a message, check the Help Center for guides on tutor profiles, accepting sessions, live session tools, and session payments.

Suggested enquiry types

  • Tutor profile help
  • Session request or schedule question
  • Video, whiteboard, or chat issue
  • Earnings or completed-session question
  • Partnership or organization question

For organizations and partners

BusyHen welcomes enquiries from schools, education organizations, tutoring businesses, and potential partners that want to explore collaboration. Use the form and select “Partnership or business enquiry.”

Include

  • Your organization name and website
  • Your role
  • The type of partnership you are exploring
  • Approximate number of students, tutors, or users involved
  • The best way and time to contact you

Contact

Contact Page FAQ

How long does BusyHen take to reply?

The BusyHen team reviews messages sent through the contact form and replies by email. Response timing can vary; include clear details so we can help faster.

Should I contact BusyHen or use the Help Center first?

Use the Help Center for quick answers about accounts, bookings, sessions, video, whiteboards, chat, and payments. Use the contact form when your question is specific to your account, session, or situation.

Can I contact BusyHen about a payment issue?

Yes. Choose “Payment or earnings question” in the form and include the session date and relevant booking details. Do not include full card numbers or other sensitive payment information.

Can parents contact BusyHen?

Yes. Parents or guardians can use the form for account, tutoring, and general platform questions. Only include the personal information needed to explain the issue.

Can organizations contact BusyHen about a partnership?

Yes. Select “Partnership or business enquiry,” then include your organization details and the kind of collaboration you have in mind.

Next step

Need help with BusyHen?

Send the BusyHen team a message with the details of your question, or visit the Help Center for step-by-step guidance on accounts, tutors, sessions, and payments.

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